Building Rapport

Building Rapport

When: August 19, 2027

Location: Live online

Host: Justice Clearinghouse

Delivery: online

Rapport isn’t something that happens by accident—it’s something we build intentionally. Whether you’re working with staff, inmates, patients, students, or members of the public, your ability to establish trust often determines whether a conversation succeeds or fails. In this session, William Young and Eugene Shaeffer introduce the Words Work Rapport Formula, a practical framework for building genuine connections in even the most difficult conversations. Participants will learn simple, repeatable techniques to lower defenses, build trust, and create an environment where people feel