Conversational Interventions

Conversational Interventions

When: November 18, 2027

Location: Live online

Host: Justice Clearinghouse

Delivery: online

When emotions are high, words matter. The challenge isn’t simply knowing what to say—it’s understanding when to say it, how to say it, and why it works. Effective communication isn’t about memorizing scripts; it’s about recognizing where someone is emotionally and responding in a way that moves the conversation forward. In this webinar, William Young and Eugene Shaeffer introduce the C.I.T.E.C. model, the cornerstone of the Words Work approach to difficult conversations. Participants will learn a practical framework for navigating emotionally charged interactions, reducing resistance, and