The Why Behind the What

The Why Behind the What

When: June 3, 2027

Location: Live online

Host: Justice Clearinghouse

Delivery: online

Behavior rarely exists in a vacuum. Every angry outburst, withdrawn employee, resistant inmate, or struggling coworker has a story behind it. While we often focus on what people are doing, meaningful conversations begin when we become curious about why they’re doing it. This webinar explores one of the core principles of Words Work: every behavior is an attempt to solve a problem. Participants will learn how shifting from judgment to curiosity creates opportunities for connection, reduces conflict, and uncovers the needs driving behavior. When we understand the story behind someone’s